Support & Documentation

What can I do to Troubleshoot Errors and Logs Configuration in .NET?

This guide is intended to help users who are experiencing problems trying to configure their errors and logs to be sent to Stackify. If you haven’t already, check out our documentation on installing Stackify for your appropriate logging framework. This guide will provide you with a checklist of items that will help troubleshoot what is going on. If you are still not successful in sending logs to Stackify, please contact us at and we will do some further investigation.

Step 1- Write Logs to a File

Step 1- Write Logs to a File

The first step you will need to check is if you have your logging framework configured correctly. The easiest way to test if your app is configured properly is by adding a file appender to your web.config (for web apps) or to your app.config (for a desktop or console app). There are a lot of good resources on the web that will help you get started with the framework of your choice. 



If you can successfully write your logs to a file, please go on to step 2.

Step 2- Verify Stackify appSettings

If logs are writing to a file but are not showing up in Stackify’s dashboards, it is likely that there is a problem with the Stackify appSettings section in your config file. If you haven’t already, you will need to install the most up-to-date nuget package for your project. The easiest way to do this is through the Package Manager Console:


Install-Package StackifyLib.NLog

Log4Net v1.2.11+:

Install-Package StackifyLib.log4net

Log4Net v1.2.10:

Install-Package StackifyLib.log4net.v1_2_10

Note: It is important that you use the correct nuget package depending on what version of Log4Net you have or else it will not work correctly.

Once the correct package is installed, be sure to copy in your Stackify API key that can be found on the page of your account. After that, verify that your appSettings appear in the config file of your project.





Step 3- Enable Stackify's Debug Logging

If both the logging framework and Stackify settings appear to be correctly configured, there are some additional actions you can take to troubleshoot the issue. One helpful tool you can try is enable debugging for Stackify’s logger. This will capture everything that is attempting to be posted to Stackify’s API and can give you some insight of why the log messages are not reaching Stackify. More information on how to do this can be found on our Github site. Below is how this could be implemented:

Step 4- Try Our Pre-configured Test App

You can download a zip file that contains a sample console app preconfigured to send test logs to Stackify. This zip file can be downloaded here.

All you need to do is unzip the ConsoleTest app, enter in your API key, and run the project. This will run some test log messages that should flow into your account and will allow you to compare the project set up to your own app. The Stackify debug settings mentioned in step 3 are already configured in this project, so if logs are still not appearing in your account from this test app, be sure look at the output in Visual Studio for any hints of what could be wrong.

Step 5- Contact Support

If you have tried all these steps without success, support may need to do some deeper investigation. The best way to get immediate help is to contact us and we will be happy to provide further assistance.

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